Refund policy

Each item is printed to your own design and sizes, so we do not accept returns or exchanges for a change of mind, a size you chose, or a design you approved before printing. Please check the preview, spelling of names and the size guide before you pay.

If an item arrives damaged, has a printing fault, or is not what we confirmed with you (wrong design, colour, size or quantity), contact us within 7 days of receiving it, with your order reference and clear photos.

Once we have checked it, we reprint and replace the item, or refund it if a replacement is not possible or you prefer a refund.

You can cancel an order for a full refund any time before we start printing it. Once printing has started, the order cannot be cancelled, as the items are made for you.

Refunds go back to the original payment method. Payments made by card through PayHere are refunded to the same card; we do not refund in cash or to a different card.

Refunds cover the item price. Delivery charges are refunded only when the problem was our mistake.

We issue an approved refund within 7 working days. Your bank may then take a further 5 to 10 working days to show it on your statement.

We may ask you to send a faulty item back. If the problem is our mistake, we cover the cost of the return and of sending the replacement.